Accommodation & Short Stays
What time's check-in, where do we park, is there a hair dryer.
Guests message at 11pm the night before arrival and expect an answer before they've finished packing the car. Check-in details, house rules, parking and local tips are the questions that decide whether a stay starts smoothly or with a frustrated call. Digital Experts answer instantly, from your actual property details, in your voice, even when you're the only person running the place.
Book a DemoThe problem
You can't be at the front desk and everywhere else.
Most independent accommodation runs on one or two people wearing every hat: host, housekeeper, gardener, support desk. A guest asking about early check-in at 6am, or whether the pool's heated, doesn't know, or care, that nobody's rostered on to answer. They'll try once, get silence, and either turn up confused or leave a review about it.
of guest messages ask one of a handful of repeat questions. Check-in, parking, WiFi and local tips are answered in seconds by a Digital Expert who actually knows your property.
Right now, while you're closed
“Is early check-in possible? We land at 7.”
“Is there parking on site, or do we need to book a spot nearby?”
“The WiFi password on the fridge isn't working, can you help?”
Meet your experts
Three specialists, covering the property end to end.
The Stay & Check-in Expert.
Check-in and check-out times, key or code access, parking and early or late requests, answered from your actual property setup, not a generic hotel script.
The House & Amenities Expert.
WiFi, appliances, house rules and what's included, explained clearly so guests aren't hunting through a folder on the counter.
The Local & Booking Expert.
Restaurant tips, things to do nearby, and availability for extra nights, so a good stay turns into a rebooking.
A day with your experts
Answer the guest. Keep the five stars.
Example · Stay & Check-in Expert
Is early check-in possible? We land at 7am.
Early check-in isn't guaranteed, but the room's often ready by 11am if the previous guest is out on time. I've flagged your request, and I'll text you the moment it's ready.
In the meantime there's a luggage store on site and a bakery two minutes' walk away.
A 6am question answered before the guest even lands.
Example · House & Amenities Expert
The WiFi password on the fridge isn't working.
Sorry about that, it was updated last week. The current network is "CoastalStay_5G" and the password is "saltandpine24". I've sent it to the number you booked with as well.
A late-night frustration resolved without a call to the host's mobile.
Where they live
On the booking confirmation, the door, and the guest's phone.
The actions that fire
Maintenance and complaints reach you, not a folder.
You decide which moments trigger an Action: a maintenance issue, a noise complaint from a neighbour, a guest asking to extend their stay. The expert collects the details once, then routes them to you or your cleaner in WhatsApp, SMS, Email or your booking platform's inbox, not a message you find three days later.
What you receive · illustrative
Heating not working, Room 2. Guest reports the radiator's cold. Flagged as urgent, with the guest's number attached for a callback.
Extra night requested. Guest wants to extend through Sunday. Availability and the cleaning schedule need checking before confirming.
Noise complaint, neighbouring property. Logged with the guest's unit and time, so it can be raised at check-out if needed.
The intelligence angle
Know what guests want before they check out.
The difference
A Friday check-in, before and after.
Before
- The 6am early check-in question gets no reply; the guest waits on the doorstep.
- A WiFi issue becomes three separate messages before anyone sees them.
- A maintenance report sits in a booking platform inbox nobody checks daily.
- The same “where do we park” question gets asked, and answered, every single week.
With Digital Experts
- Early check-in requests handled and confirmed before the guest even arrives.
- WiFi and amenity questions resolved in one reply, first time.
- Maintenance issues routed straight to you or your cleaner, the same day.
- Parking, WiFi and house rules answered instantly, every time, without you lifting a finger.
Questions accommodation hosts ask us
I only have one or two properties, is this overkill?
No. It's built for exactly this: a solo host or small team who can't be reachable around the clock.
Can it handle multiple listings with different rules?
Yes. Each property or unit can have its own check-in process, house rules and local tips, all inside one Digital Expert.
Will it replace the personal touch guests book us for?
No. It handles the repetitive logistics questions, so you spend your time on the welcome, the recommendations, and the things that actually make a stay memorable.
How it works
Live in days. We're with you every step.
Week one
Build the brain, together.
We work alongside you to turn your check-in guide, house rules and local tips into a knowledge base. You review, refine and approve every word.
Week two
Shape the experts.
Names, faces, fields and tone of voice. Brand Studio gives you complete control, right down to how they say hello.
You're live
Deploy everywhere.
Your listing, QR codes at check-in, links in booking confirmations and on Airbnb or Booking.com. Conversations start in seconds.
Meet your Digital Experts.
In 30 minutes, we'll show you a live Digital Expert built for a property like yours, and map what yours would know, say and save.
Book a Demo
