Retail and consumer brands
Shoppers are asking.
The Digital Experts platform connects shoppers directly to your brand. One place for every question, answered instantly, anytime, from your own product knowledge.
Book a demoThe problem
Shoppers want answers. Before they buy.
- They ask late at night, with something in the cart.
- They don’t want to dig through size charts or wait for an email.
- The answers exist. They’re just spread across product pages, care guides and inboxes.
- So they leave, or ask somewhere else. And you never see what stopped them.
What it is
Introducing the Digital Experts platform. Your brand’s knowledge, in one place.
When a shopper asks a question, it’s answered instantly in your words, or they get the right next step. On your website, your socials, packaging and in store.
Product questionsAnswers with the natural next step.
Own the question.
One place for every question asked. Answered instantly, anytime. You own it. Imagine.
- Answer shoppers any time, instantly.
- Clear answers from your own product knowledge.
- The natural next step, from question to cart.
- Insights to see what shoppers ask, product by product.
- Always there, learning and improving.
Digital Experts, the new discovery channel.
Never
stands
still.
- A question becomes an action. The answer comes with the natural next step.
- Every question is a new insight. See what shoppers want to know, and need.
- You see the gaps. Fix them before the next launch.
- Your teams perform better. Everyone works from the same knowledge.
Questions retailers ask us
Good questions. Straight answers.
- Where does it show up?
- Your website, product pages, packaging, socials and in store. Wherever shoppers already ask.
- What happens when it doesn’t know, or a question needs a person?
- It says so, and hands the question to the right team in Slack, Email or your CRM, with the details attached. Faulty products and complaints go straight to a person.
- Will it sound like a generic chatbot?
- No. Brand Studio sets the tone and the words, so it reads as part of your brand. You choose how people meet it: one simple voice, areas of expertise or named characters.
- Can it connect to our product catalogue?
- Yes. Connectors keep product details current, so answers match your current range.
- How long does it take to launch?
- Not long. We build the knowledge with your team, shape the tone, then switch it on everywhere at once. From there it keeps itself current, checking your website every week and getting better each time your team approves a fix.
Getting started
Three steps. Up and running, fast.
- 01
Book a demo.
Thirty minutes, live, with questions about your own products.
- 02
We build it with your people.
From your website, your product range and what your teams know.
- 03
Go live.
Answer shoppers in their own words, and see what they need.
The new discovery channel already exists, and it’s ready for you. Imagine the possibilities for your shoppers and your teams.