Retail & Consumer Brands
Is it in stock, what size runs true, where's my order.
Shoppers browse at 9pm on a Sunday and expect an answer at 9pm on a Sunday. Stock, sizing, order status and returns are the questions that decide whether a cart converts or gets abandoned. Digital Experts answer instantly, from your live catalogue and policies, in your brand's own voice.
Book a DemoThe problem
Browsing doesn't stop at 5pm.
A shopper deciding between two sizes, or wondering if a refund has landed, will not wait until tomorrow. They'll message once, get silence, and either abandon the cart or open a chargeback. Support teams are staffed for business hours; shopping isn't.
of carts abandoned before checkout. A big share stall on exactly the questions a Digital Expert answers in seconds: stock, fit, and delivery.
Right now, while you're closed
“Does the jacket run big? I'm between a medium and a large.”
“Ordered Tuesday, still says processing. Where is it?”
“Can I return this in store if I bought it online?”
Meet your experts
Three specialists, in your brand's voice.
The Product & Stock Expert.
Availability, sizing, materials and care instructions, answered from your live catalogue, so a maybe never turns into a lost sale.
The Orders & Returns Expert.
Order status, delivery windows, exchanges and refund policy, explained plainly, with the right form surfaced automatically.
The Loyalty & Promotions Expert.
Membership perks, current offers, gift card balances and how to redeem them, so every shopper knows what's available to them.
A day with your experts
Answer the question. Keep the sale.
Example · Product & Stock Expert
Does the jacket run big? Between a medium and large.
Customers tell us it runs true to size, so most people between sizes size down. It's in stock in both sizes, and free exchanges are available for 30 days if it's not right.
Want me to hold a medium and large for you at checkout so you can try both?
Sizing doubt resolved before it becomes cart abandonment.
Example · Orders & Returns Expert
Ordered Tuesday, still says processing. Where is it?
Your order shipped this morning and is tracking for delivery Thursday. Processing just hadn't updated on the order page yet, sorry for the confusion.
I've sent the tracking link to your email. Let me know if Thursday doesn't work.
A "where's my order" ticket resolved without a support queue.
Where they live
On the product page, the receipt, and the parcel.
The actions that fire
Disputes and VIPs reach a person, fast.
You decide which moments trigger an Action: a damaged-goods claim, a high-value order flagged for fraud review, a loyalty VIP with a complaint. The expert collects the details once, then routes them to the right team in Slack, Email, Teams or your helpdesk, not a shared inbox.
What your team receives · illustrative
Damaged item, order #48213. Customer sent photos of a cracked case. Expert offered a replacement; customer wants a refund instead. Escalated with photos attached.
Loyalty tier complaint. Gold member says a promo code failed to apply. Order value and membership number attached for priority handling.
High-value order flagged. Customer asked to change delivery address after payment. Held per policy, routed for manual review.
The intelligence angle
Know what shoppers want before they tell you.
The difference
A Sunday night, before and after.
Before
- The sizing question at 9:40pm gets no reply, cart abandoned.
- “Where's my order” becomes a support ticket, then a chargeback.
- A damaged-item claim sits in a shared inbox for two days.
- Social DMs asking about restocks go unanswered until Monday.
With Digital Experts
- Sizing confidence given instantly; the sale goes through.
- Order status answered on the spot, no ticket needed.
- Damaged-item claim routed to care within minutes, photos attached.
- Restock questions answered the moment they're asked, on any channel.
Questions retailers ask us
Can it stay in sync with our live stock and pricing?
Connect it to the systems you already use for inventory and orders, and Experts always answer from what's current, not a cached export.
Will it sound like a generic chatbot?
No. Brand Studio sets the tone, vocabulary and personality, so it reads as an extension of your brand, not a bolt-on widget.
Will it replace our support team?
No. It handles the repetitive stock, sizing and order-status questions, so your team spends its time on the disputes and VIP customers who need a person.
How it works
Live in days. We're with you every step.
Week one
Build the brain, together.
We work alongside your team to turn your catalogue, policies and FAQs into a knowledge base. You review, refine and approve every word.
Week two
Shape the experts.
Names, faces, fields and tone of voice. Brand Studio gives you complete control, right down to how they say hello.
You're live
Deploy everywhere.
Your website, QR codes on receipts and packaging, links in email and social. Conversations start in seconds.
Meet your Digital Experts.
In 30 minutes, we'll show you a live Digital Expert built for a brand like yours, and map what yours would know, say and save.
Book a Demo
