Local Government & Councils
Every resident question, answered before they call.
Bin day, permits, rates notices, development applications, grants, facility bookings. Your knowledge base is enormous and your counter closes at 5. Digital Experts answer residents instantly, in plain language, from your approved information only.
Book a DemoThe problem
The counter closes. The questions don't.
A resident googling “when is my bin collected” at 6am gets a three-year-old forum post, not your schedule. It's a knowledge problem, not a service problem.
“Is it recycling or green waste this week? The truck's already in the next street.”
“Do I need a permit for a low deck out the back, or can I just build it?”
“Is the community hall free next Saturday, and what does it cost for a 50th?”
Meet your experts
What your Digital Experts do.
The Services Expert.
Bin days, rates, permits, bookings and opening hours, answered instantly from your approved knowledge, with the right form in the same reply.
The Planning & Permits Expert.
Zoning rules and building approvals explained in plain language, with a clear hand-off the moment a question needs a planner's judgement.
The Community & Grants Expert.
Grants, programs, events and services, surfaced to the residents they're for instead of sitting three clicks deep.
One rule, every expert. They answer only from knowledge your team has approved, never the open web. If the answer isn't there, they say so and hand the resident to a person.
A day with your experts
Two conversations, two different outcomes.
Example · Services Expert · 6:04am
Is it recycling or green waste this week? I'm on Elm Street.
Elm Street is on the Tuesday run, and this week it's the yellow-lid recycling bin. Green waste is next Tuesday. Here's the calendar for your address.
Perfect, thanks.
Example · Planning & Permits Expert · 8:47pm
Do I need a permit for a low deck out the back?
The exempt development guide covers low decks. If yours is under the height and area limits, and the property isn't heritage-listed, you may not need approval. Here's the guide.
I think the house might be heritage-listed, not sure.
That changes things, and it's a call for a planner rather than me. Share your name and the property address and I'll pass it to the duty planner to confirm.
Where residents find them
On the website, the rates notice, and the noticeboard.
The actions that fire
When it needs a person, your team already has the details.
When a conversation shouldn't end in the chat, an Agentic Action collects the resident's details and routes it to the team who owns it, in WhatsApp, Monday.com, Teams, Slack or Email. Illustrative alerts:
Fallen tree blocking Elm Street near the school crossing. No power lines involved. Reported by M. Rossi, mobile attached.
Low deck on a possibly heritage-listed property. S. Patel, best after 5pm. Expert gave the exempt development guide and stopped there.
What the intelligence tells you
Which suburbs are asking, and about what.
Questions councils ask us
Can it handle compliance-sensitive topics like planning or development approvals?
You define the boundaries. Experts can add caveats, decline entire categories, or hand straight to a duty officer. Those rules are enforced, not suggested.
What happens when a resident asks something that isn't in the knowledge base?
The Expert says so and offers to connect them with the right team. Knowledge Gaps logs the question so you can publish the answer.
Our information changes constantly: collection days, closures, deadlines.
Update the knowledge base in minutes; every conversation reflects it immediately.
The difference
Same questions. A different council.
Before
- 6am bin question finds a three-year-old forum post.
- Permit question waits on hold, then for a callback.
- Fallen tree reported by phone, written on a pad, keyed in later.
With Digital Experts
- Answered in seconds from the published schedule, calendar link included.
- Published rules explained; the heritage exception handed to a planner.
- WhatsApp alert to the on-call crew with location and contact, as it happens.
How it works
Live in days. We're with you every step.
Week one
Build the brain, together.
We work alongside your team to turn your guides, FAQs and policies into a knowledge base. You review, refine and approve every word.
Week two
Shape the experts.
Names, faces, fields and tone of voice. Brand Studio gives you complete control, right down to how they say hello.
You're live
Deploy everywhere.
Your website, QR codes on print and packaging, links in email and social. Conversations start in seconds.
Meet your Digital Experts.
In 30 minutes, we'll show you a live Digital Expert built for an organisation like yours, and map what yours would know, say and save.
Book a Demo
