Local government and councils
Residents are asking.
The Digital Experts platform connects residents directly to your council. One place for every question, answered instantly, anytime, from your approved knowledge.
Book a demoThe problem
Residents want answers. Not a phone queue.
- They ask after hours, when the service centre is closed.
- They don’t want to read three pages or wait on hold.
- The answers exist. They’re just spread across policies, PDFs and inboxes.
- So they call, guess or ask a local Facebook group. And you never see what they needed.
What it is
Introducing the Digital Experts platform. Your council’s knowledge, in one place.
When a resident asks a question, it’s answered instantly in your words, or they get the right next step. On your website, your socials, rates notices and signs around town.
PlanningAnswers are curated by your people, in your words.
Own the question.
One place for every question asked. Answered instantly, anytime. You own it. Imagine.
- Answer residents any time, instantly.
- Fewer calls about the simple questions.
- Official answers from your own knowledge.
- Insights to show what your community needs.
- Always there, learning and improving.
Digital Experts, the new discovery channel.
Never
stands
still.
- A question becomes an action. The answer comes with the natural next step.
- Every question is a new insight. See what residents want to know, and need.
- You see the gaps. Fix them before the phones ring.
- Your teams perform better. Everyone works from the same knowledge.
Questions councils ask us
Good questions. Straight answers.
- Where does it show up?
- Your website, rates notices, service request forms and social media. Wherever residents already ask.
- What happens when it doesn’t know, or a question needs a person?
- It says so, and hands the question to the right team in Slack, Email or your CRM, with the details attached. Complaints and hardship cases go straight to a person.
- Will it sound like a generic chatbot?
- No. Brand Studio sets the tone and the words, so it reads as part of your council. You choose how people meet it: one simple voice, areas of expertise or named characters.
- Can we use this in funding submissions or annual reporting?
- Yes. You get a ranked view of what residents asked, what they couldn’t find and where they asked from. It’s engagement evidence a survey can’t give you.
- How long does it take to launch?
- Not long. We build the knowledge with your team, shape the tone, then switch it on everywhere at once. From there it keeps itself current, checking your website every week and getting better each time your team approves a fix.
Getting started
Three steps. Up and running, fast.
- 01
Book a demo.
Thirty minutes, live, with questions from your own council.
- 02
We build it with your people.
From your website, your policies and what your teams know.
- 03
Go live.
Answer residents in their own words, and see what they need.
The new discovery channel already exists, and it’s ready for you. Imagine the possibilities for your residents and your teams.