Education and institutions
Students are asking.
The Digital Experts platform connects students directly to you. One place for every question, answered instantly, anytime, from your validated knowledge. It’s that simple.
Book a demoThe problem
Students want answers. Fast.
- They ask late at night, halfway through an application, often from another country.
- They don’t want to dig through handbooks, or wait days for an email.
- The answers exist. They’re just spread across course guides, policies and inboxes.
- So they guess, or give up. And you never see what they were looking for.
What it is
Introducing the Digital Experts platform. Your institution’s knowledge, in one place.
When a student asks a question, it’s answered instantly from your validated knowledge, or they get the right next step. On your website, the student portal, your socials and across campus. In their own language, wherever they are in the world.
AdmissionsAnswers from your own course guides.
Own the question.
One place for every question asked. Answered instantly, anytime. You own it. Imagine.
- Answer students any time, instantly, wherever they are in the world.
- Validated answers from your own course guides and policies.
- Less time answering the same questions every intake.
- Insights to keep improving the student experience.
- Always there, learning and improving.
Digital Experts, the new discovery channel.
Never
stands
still.
- A question becomes an action. The answer comes with the natural next step.
- Every question is a new insight. See what students want to know, and need.
- You see the gaps. Fix them before the next intake.
- Your teams perform better. Everyone works from the same knowledge.
Questions institutions ask us
Good questions. Straight answers.
- Where does it show up?
- Your website, the student portal, open days and enquiry forms. Wherever future and current students already ask.
- What happens when it doesn’t know, or a question needs a person?
- It says so, and hands the question to the right team in Slack, Email or your CRM, with the details attached. Special consideration cases and complaints go straight to a person.
- Will it sound like a generic chatbot?
- No. Brand Studio sets the tone and the words, so it reads as part of your institution. You choose how people meet it: one simple voice, areas of expertise or named characters.
- Can it help international students?
- Yes. Students can ask in their own language, from anywhere, and get the same validated answer from your knowledge.
- How long does it take to launch?
- Not long. We build the knowledge with your team, shape the tone, then switch it on everywhere at once. From there it keeps itself current, checking your website every week and getting better each time your team approves a fix.
Getting started
Three steps. Up and running, fast.
- 01
Book a demo.
Thirty minutes, live, with questions from your own institution.
- 02
We build it with your people.
From your website, your course guides and what your teams know.
- 03
Go live.
Answer students in their own words, and see what they need.
The new discovery channel already exists, and it’s ready for you. Imagine the possibilities for your students and your teams.