Community and member organisations
Members are asking.
The Digital Experts platform connects members directly to you. One place for every question, answered instantly, anytime, from your own knowledge.
Book a demoThe problem
Members want answers. Not another email.
- They ask in the evening, after the office has closed.
- They don’t want to dig through newsletters or wait for a reply.
- The answers exist. They’re just spread across handbooks, forms and inboxes.
- So they give up, or ask a volunteer who’s already stretched.
What it is
Introducing the Digital Experts platform. Your organisation’s knowledge, in one place.
When a member asks a question, it’s answered instantly in your words, or they get the right next step. On your website, your newsletters, your socials and at the front desk.
MembershipAnswers with the natural next step.
Own the question.
One place for every question asked. Answered instantly, anytime. You own it. Imagine.
- Answer members any time, instantly.
- Less load on your staff and volunteers.
- One place for your organisation’s knowledge, across every channel.
- Insights to show what your members need.
- Always there, learning and improving.
Digital Experts, the new discovery channel.
Never
stands
still.
- A question becomes an action. The answer comes with the natural next step.
- Every question is a new insight. See what members want to know, and need.
- You see the gaps. Fix them before next term.
- Your teams perform better. Everyone works from the same knowledge.
Questions member organisations ask us
Good questions. Straight answers.
- Where does it show up?
- Your website, newsletters, member emails, noticeboards and socials. Wherever members already ask.
- What happens when it doesn’t know, or a question needs a person?
- It says so, and hands the question to the right team in Slack, Email or your CRM, with the details attached. Complaints and fee relief go straight to a person.
- Will it sound like a generic chatbot?
- No. Brand Studio sets the tone and the words, so it reads as part of your organisation. You choose how people meet it: one simple voice, areas of expertise or named characters.
- How long does it take to launch?
- Not long. We build the knowledge with your team, shape the tone, then switch it on everywhere at once. From there it keeps itself current, checking your website every week and getting better each time your team approves a fix.
Getting started
Three steps. Up and running, fast.
- 01
Book a demo.
Thirty minutes, live, with questions from your own organisation.
- 02
We build it with your people.
From your website, your handbooks and what your team knows.
- 03
Go live.
Answer members in their own words, and see what they need.
The new discovery channel already exists, and it’s ready for you. Imagine the possibilities for your members and your team.