The problem we solve
Questions don't keep office hours. They arrive at 9pm on a Sunday, when your best people are asleep, your website makes them dig, and your inbox promises a reply within two business days. Nobody waits two business days. They walk.
Every industry has knowledge worth sharing, and an audience that can't reach it.
Each one is a lead, an enrolment, a sale or a supporter you'll never see.
What is a Digital Expert
A Digital Expert is an AI specialist built for one organisation: yours. Your audience reaches it through your website, a QR code or a direct link. No app to download, no account to create, no hold music.
Every Digital Expert has a name, a face and a field of expertise your team defines. A conservation group's community talks to a Turtle Expert, a Cool Burn Expert, a Grazing Land Expert and a Hydrology Expert. They're part of the brand, not a widget on it.
A Digital Expert answers only from the knowledge base your team builds and approves. Your programs, your product guidance, your policies. It never guesses from the open internet, and if it doesn't know, it says so and escalates.
Tone of voice, conversation style, do's and don'ts: all configured in Brand Studio. Authoritative and warm, or brisk and precise. It sounds like your organisation because you decide how it sounds.
Every conversation teaches you something: what your audience wants, where they are in the world, where your knowledge gaps sit, and which moments deserve a human. A live brief on your audience that no survey can match.
Key benefits
Five things a Digital Expert does that a search box never will.
Bounded to your vetted knowledge base. It never scrapes the web or talks out of turn, and it flags what it can't answer so your knowledge keeps improving.
Actions surface bookings and sign-ups at the moment of intent. Handoffs spot a problem and route it to the right person on WhatsApp, Slack, email or Teams, before it becomes a complaint.
Time and money saved, sentiment, trending topics, knowledge gaps, and a map of where in the world people are engaging you.
Full Brand Studio on every plan: your imagery, your fonts, your tone. Every language spoken, translated back to yours. Live in minutes via QR code or link.
How it works
Week one
We work alongside your team to turn your guides, FAQs and policies into a knowledge base. You review, refine and approve every word.
Week two
Names, faces, fields and tone of voice. Brand Studio gives you complete control, right down to how they say hello.
You're live
Your website, QR codes on print and packaging, links in email and social. Conversations start in seconds.
Agentic Actions
Define the moments that matter in plain language: a complaint, a hot lead, a safety issue, a big opportunity. When one appears in conversation, your Digital Expert collects the person's name and contact details and alerts your team instantly, in the tools you already use: WhatsApp, Slack, Email, Microsoft Teams or Monday.com. Nothing important dies in a chat window.
Explore Actions & Integrations →Product issue reported. Sarah M. (0412 ··· ···) describes poor results after applying mulch in wet conditions. Full conversation attached.
Bulk order enquiry. James T. (james@ ···) asking about trade pricing for a 40-site landscaping contract. Details collected.
Service request logged. Resident enquiry about hall hire routed to Facilities as a trackable board item.
Conversation Intelligence
Every conversation surfaces what people are curious about, confused by and clicking. A live map shows where in the world they're asking from, overlaid with topics and engagement. Knowledge gaps are flagged with recommendations to close them. And the Efficiency Calculator turns it all into a defensible figure for the staff time you're saving.
Explore Conversation Intelligence →The same platform, in hospitality
Chia Laguna Resort, Sardinia.
Our team used to answer the same questions over and over, one phone call at a time. Now the whole region can draw on decades of on-ground experience at any hour, and we can finally see what our community actually needs from us.
The platform has been a game-changer for us. Our digital team provides instant, personalised assistance, significantly reducing repetitive inquiries to our staff. It has also unlocked lost booking potential and created new revenue streams.