Own the question. Always. Everywhere.
Digital Experts, the new discovery channel. Every question about you, answered from your own knowledge. Every answer, a next step.
Or book a demo to see it working.
The problem
Your customers want answers. Fast.
- They want them when your team isn’t around.
- They don’t want to go looking, or wait for a reply.
- The answers exist. They’re just spread across people, files and channels.
- So they give up. And you never see what they were looking for.
What it is
Introducing the Digital Experts platform. All your knowledge, in one place.
When someone asks a question, it’s answered instantly in your words, or they get the right next step. On your website, your socials and out in the real world.
RetailAnswers with the natural next step.
Own the question.
One place for every question asked. Answered instantly, anytime. You own it. Imagine.
- Answer their questions any time, instantly.
- No searching, so no frustrated or lost customers.
- Insights to keep improving the experience.
- One place for all your knowledge, across every channel.
- Always there, learning and improving.
Digital Experts, the new discovery channel.
What you can see
People are asking. You never hear the question.
They ask a search engine, a forum or a friend. Whatever answer they get, the question never reaches you. So you can’t see what people need, or fix what’s missing.
What you can’t see now
- What people ask about you, in their own words.
- The questions nobody could answer.
- Where people are asking from.
- Who needed a person, and why.
- How people felt when they asked.
What you see with Digital Experts
- Every question, in the words people use.
- Knowledge gaps, each with a fix.
- A live map of where people ask from.
- Handoffs, with the details already collected.
- Topic trends, and how people felt.
Never
stands
still.
- A question becomes an action. The answer comes with the natural next step.
- Every question is a new insight. See what your customers want to know, and need.
- You see the gaps. Keep improving what you offer, faster.
- Your team performs better. Everyone works from the same knowledge.
Ask BMRG · Burnett Mary Regional Group
Decades of knowledge.
Always available, whenever they need it.
Our community is getting better access to our resources and expertise than most organisations ten times our size could offer. Our team is finally free to do what they came here to do.
Read the BMRG story →
Who it’s for
Different brands. Same underlying problem.
- Education & institutions “When do offers come out?” Explore
- Hotels & tourism “Is there a shuttle from the airport?” Explore
- Retail & consumer brands “Can I return this in store?” Explore
- Real estate & property “When’s the next open home?” Explore
- Local government & councils “Can I remove a tree on my property?” Explore
- Community & member organisations “What does my membership include?” Explore
- Sport & community clubs “Can I still register my daughter?” Explore
- Utilities & essential services “Is there an outage in my area?” Explore
Getting started
Three steps. Up and running, fast.
- 01
Book a demo.
Thirty minutes, live, with questions from your world.
- 02
We build it with your people.
From your website, your files and what your team knows.
- 03
Go live.
Answer people in their own words, and see what they need.
The new discovery channel already exists, and it’s ready for you. Imagine the possibilities for your customers and your team.