The Platform
Build it. Put it to work. Learn from every conversation.
Digital Experts is one platform with three jobs: create experts that sound like you and know only what you approve, act on the moments that matter, and turn every conversation into intelligence your organisation can use.
Book a DemoThe anatomy
One platform, three jobs.
01 · Build
Brand Studio & Knowledge Base
Design a team of named experts and control every word they can draw on: personas, tone, rules, and a knowledge base your team approves line by line.
Explore Build →02 · Act
Actions & Integrations
Surface the right call to action at the moment of intent, and route the conversations that need a human to WhatsApp, Slack, Email, Teams or Monday.com.
Explore Actions →03 · Learn
Conversation Intelligence
Topic Trends, User Mood, Knowledge Gaps, a live Geolocation Map, and an Efficiency Calculator that puts a defensible number on the time you're saving.
Explore Intelligence →Inside the platform
The same three jobs, from the inside.
One screen for each. Build the experts, decide what they can offer, then read what every conversation is telling you.
Digital Experts
A tour of the three places you will spend your time.
AvaLead
Front Desk & Routing
PPriya
Products & Services
DDaniel
Planning & Permits
GGrace
Health & Wellbeing
| Action | Type | Placement | Sends to |
|---|---|---|---|
| Book a site tourSurface when someone asks about visiting | Next step | In chat · Menu | Bookings page |
| Report a hazardSomeone reports damage or a safety issue | Handoff | – | 3 rules + fallback |
| Grants enquiryEligibility or application questions | Handoff | – | Community team |
| Service deskLast resort, when a person is genuinely needed | Next step | Hero · In chat | Service desk |
Top topics this month
Answered in full
96%
No person needed, overnight and all weekend.
Knowledge gaps
14
Questions nobody could answer, flagged this week.
Illustrative example · sample data, not a live account
All three, in one exchange
One conversation. Three jobs done.
Illustrative example · Waste Services Expert, a local council
What day is green waste collected on Elm Street? And can I get a second green bin?
Green waste on Elm Street is collected fortnightly on Tuesdays; your next pickup is the 16th. A second bin is $65 a year. Order a second green bin →
Great. Is there a hard rubbish collection this year?
I don't have this year's hard rubbish dates in my knowledge base yet, so I won't guess. If you share your email, the council team will confirm them with you directly.
Two answers from approved knowledge, one Action surfaced, one honest "I don't know" with a handoff, one Knowledge Gap logged.
Build did the answering.
Collection days and pricing came from the council's approved knowledge base.
Act did the converting.
The "order a second bin" Action surfaced at the moment of intent; the handoff collected an email.
Learn did the noticing.
The unanswered question is now a Knowledge Gap with a recommendation attached.
Tomorrow it's closed.
Once the dates are added, the next resident gets the answer instantly.
Why three, not one
Three jobs. One loop that gets smarter.
Build → sets the boundary
Decide who your experts are, and exactly what they know.
Brand Studio shapes the personas. The Knowledge Base holds every fact they're allowed to use, approved by your team before it goes live.
- Named experts, each mapped to a domain your audience asks about.
- Approved knowledge only. Never the open web, never a guess.
Act → turns the answer into a result
Every conversation surfaces a next step, or a person.
Actions place the right link or number in the reply at the moment of intent. Agentic Actions hand the conversations that need a human to your team, details already collected.
- Named CTAs. Product pages, enrolments, bookings, donations.
- Human handoff. To WhatsApp, Slack, Email, Teams or Monday.com.
Learn → closes the loop
Every gap and every trend feeds back into Build.
Conversation Intelligence reads the whole stream: what people ask, how they feel, where they are, and what your experts couldn't answer. Each gap comes with a fix.
- Topic Trends & User Mood. What's rising, and how it felt.
- Knowledge Gaps. A to-do list for the knowledge base.
What you control
Nothing goes live without your say-so.
Not another chatbot
A generic chatbot answers. A Digital Expert is accountable.
A generic chatbot
- Answers from whatever it has read, including the open internet.
- Guesses confidently when it doesn't know.
- One anonymous voice for every topic.
- Leaves you a transcript log nobody reads.
With Digital Experts
- Answers only from knowledge your team has approved.
- Says "I don't know" and hands to a human, details collected.
- Named specialists, each with a field, a bio and your tone of voice.
- Turns the stream into Topic Trends, Mood, Gaps and a live map.
Across the organisation
One platform. Four teams get something back.
How it works
Live in days. We're with you every step.
Week one
Build the brain, together.
We work alongside your team to turn your guides, FAQs and policies into a knowledge base. You review, refine and approve every word.
Week two
Shape the experts.
Names, faces, fields and tone of voice. Brand Studio gives you complete control, right down to how they say hello.
You're live
Deploy everywhere.
Your website, QR codes on print and packaging, links in email and social. Conversations start in seconds.
Meet your Digital Experts.
In 30 minutes, we'll show you a live Digital Expert built for an organisation like yours, and map what yours would know, say and save.
Book a Demo
