Real Estate & Property Management
Every listing and tenancy question, answered on the spot.
Is this property still available, what's included in the body corporate fees, how do I lodge a maintenance request. Buyers, tenants and owners ask these questions outside business hours, and a slow answer is often the difference between a lead and a lost one. Digital Experts answer instantly, from your current listings and policies, not a portal nobody's updated since last month.
Book a DemoThe problem
The best lead doesn't wait for Monday.
A prospective tenant browsing at 9pm wants to know about pets and parking, right now. If nobody answers, they click through to the next listing, and the next agency. Most agencies are only responsive when they're staffed.
Peak browsing hour, empty office. Listings get read after dinner. The enquiries sit in an inbox until morning.
Right now, while you're closed
“Is 14 Elm Street still available? Are pets allowed, and is there off-street parking?”
“Hot water's gone in my rental. How do I lodge an urgent repair? Is this even classed as urgent?”
“At the open home now. What do the body corporate fees actually include? Is the pool in there?”
Meet your experts
Three specialists, in your agency's voice.
The Listings Expert.
Availability, inclusions, pets, parking and pricing, answered from your live listing data, so no lead goes cold overnight.
The Tenancy & Body Corporate Expert.
Lease terms, maintenance requests, body corporate rules and fees, explained plainly, with the right form surfaced automatically.
The Open Home & Enquiry Expert.
A QR code on every sign and listing, answering buyer and tenant questions on the spot, so agents spend their time on conversations that close.
A day with your experts
Answer the listing. Know when it's the agent's call.
Example · Listings Expert
Is 14 Elm St still available? Pets? Parking?
Yes, 14 Elm Street is available at $640 a week. Pets considered on application (one small dog or cat). One off-street space, plus street parking.
The next inspection is Saturday at 10:15am. Want me to register you and let Priya, the leasing agent, know you're coming?
Answered from the live listing; a warm lead handed to the agent.
Example · Open Home & Enquiry Expert
What do the body corporate fees cover? And is a special levy likely soon?
Fees are $1,120 a quarter and cover building insurance, common-area cleaning, lift maintenance, the pool and the sinking fund.
Whether a special levy is likely is a judgement for the strata manager, so I won't guess. I can ask Marcus to send you the strata report and AGM minutes today. Best email?
Fees answered; the forward-looking question declined and handed to the agent.
Where they live
On the signboard, in the listing, in the welcome pack.
The actions that fire
The lead reaches the agent while it's still warm.
You decide which moments trigger an Action. The expert collects the details once, then routes them to the listing agent or on-call property manager in WhatsApp, Slack, Email, Teams or Monday.com. Not a shared inbox.
What your team receives · illustrative
Warm lead, 14 Elm St. Asked about pets and parking, registered for Saturday 10:15am. Has one small dog. Name and mobile attached.
Urgent repair, no hot water. Unit 7/22 Marsh Rd, lodged Sat 10:52pm. Tenant home, side gate unlocked. Contact attached.
Strata report request. Buyer at Sunday's open home asked about future levies. Wants the strata report and AGM minutes. Email captured.
The intelligence angle
Know what buyers and tenants want before they tell you.
The difference
A Saturday, before and after.
Before
- Thursday night's “is it still available?” gets a reply Friday, if at all.
- The open-home strata question gets “I'll find out and get back to you.”
- A no-hot-water tenant leaves a voicemail and waits until Monday.
- Agents field the same pets-and-parking questions between every inspection.
With Digital Experts
- Answered at 9:12pm, registered for Saturday, agent notified with the details.
- Fees answered on the spot; the strata report request is on the agent's desk.
- Classed as urgent, lodged in conversation, routed to the on-call channel that night.
- Repetitive questions handled; agents talk to people ready to act.
Questions agencies ask us
Can it stay in sync with our live listings?
Connect it to the systems you already use for listings, and Experts always answer from what's current.
We handle a lot of body corporate and compliance detail.
You define the boundaries. Anything needing a strata manager's judgement is declined and escalated; routine fee and rule questions are answered instantly.
Will it replace our agents?
No. It handles the repetitive questions that arrive after hours or ahead of a showing, so agents spend their time on the people who need them.
How it works
Live in days. We're with you every step.
Week one
Build the brain, together.
We work alongside your team to turn your guides, FAQs and policies into a knowledge base. You review, refine and approve every word.
Week two
Shape the experts.
Names, faces, fields and tone of voice. Brand Studio gives you complete control, right down to how they say hello.
You're live
Deploy everywhere.
Your website, QR codes on print and packaging, links in email and social. Conversations start in seconds.
Meet your Digital Experts.
In 30 minutes, we'll show you a live Digital Expert built for an organisation like yours, and map what yours would know, say and save.
Book a Demo
