Solutions

One source of answers. The whole organisation learns from it.

The same knowledge answers your audience, and every conversation goes back to the teams who need it: comms reads what people are asking, programs see what’s missing, frontline gets the handoff, and new staff ramp up on the same knowledge.

Marketing Teams

Turn anonymous traffic into conversations.

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Sales & BDM Support

A pipeline that never sleeps.

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Internal Onboarding

New starters, up to speed in days.

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One team

Four teams. One audience. One set of answers.

Click to conversation

On the landing page, the brochure QR or the launch email. Topic Trends shows what the campaign was really asked.

Conversation to lead

Pricing, integrations and fit answered at 2am. Intent fires an Action to a rep with the details collected.

Question to program

Knowledge Gaps show programs and product teams exactly what people asked for and couldn’t find.

New starter to expert

The same knowledge base your customers get, pointed inward, so new hires ramp up on the product in days.

Why one platform

Four tools, or one platform.

Four tools

  • A chat widget for marketing, a lead bot for sales, a survey nobody answers for programs, a wiki nobody opens for onboarding.
  • Four sources of truth. Four tones of voice.
  • The customer explains themselves again at every handoff.
  • Insight is split across four dashboards nobody reconciles.

One Digital Experts platform

  • Answers on your website, QR codes and direct links, from one approved knowledge base, shown your way.
  • Brand Studio sets how you look, sound and answer once, for every team.
  • Actions carry the details already collected to WhatsApp, Slack, Email, Teams or Monday.com.
  • One Conversation Intelligence view: Topic Trends, User Mood, Knowledge Gaps, Geolocation and Efficiency.
One

One knowledge base for every team. Add a team’s use case later without starting again.

How it works

Three steps. We’re with you every step.

Step one

Gather what your people know, together.

We work alongside your team to turn your guides, FAQs and policies into a knowledge base. You review, refine and approve every word.

Step two

Choose how people meet it.

Minimal, Areas of expertise or Characters, then your tone of voice. Brand Studio gives you complete control, right down to how it says hello.

You're live

Deploy everywhere.

Your website, QR codes on print and packaging, links in email and social. Conversations start in seconds.

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Meet your Digital Experts.

In 30 minutes, we'll show you a live Digital Expert built for an organisation like yours, and map what yours would know, and what your audience is already asking.

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