Healthcare & Allied Health
The answer patients need, without the wait.
Appointment types, referral pathways, program eligibility, what to bring, what it costs. Patients ask these questions constantly, at every hour, and a wrong answer matters more here than almost anywhere else. Digital Experts answer only from what your clinical and administrative teams have approved, and hand off the moment a question needs real judgement.
Book a DemoThe problem
A confident wrong answer is worse than no answer.
A patient searching at 11pm finds a generic medical website, not your service's actual approach. Reception fields the same dozen questions all day, leaving less time for the calls that need a person.
“Do I need a referral for the physio clinic, or can I just book?”
“What do I bring to Mum's first memory clinic appointment? Does she need to fast?”
“Is the diabetes education program covered, or do we pay for it?”
Meet your experts
What your Digital Experts do.
The Services & Referrals Expert.
Program eligibility, referral pathways, what to bring and what things cost, answered only from your approved service information.
The Appointments & Access Expert.
Opening hours, locations, how to book and what happens next, so patients arrive prepared instead of anxious.
The Wellbeing & Programs Expert.
Diabetes checks, mental health support, immunisation clinics: preventative programs surfaced to the people who need them, with a handover to a clinician the moment a question crosses into advice.
Service information, never clinical advice. Every expert answers only from what your teams have approved, never the open web. Symptoms, medication and diagnosis questions are declined and handed to a person, every time.
A day with your experts
Two conversations, including the one it declines.
Example · Appointments & Access Expert · 11:08pm
Do I need a referral for the physio clinic, or can I just book?
The funded community physiotherapy program needs a GP referral. Private appointments can be booked directly. Both options, fees and the booking line are on this page.
How long is the wait for the funded one?
The indicative waiting time is published on the same page. If you'd like, I can pass your details to intake so they can call you about your options.
Example · Services & Referrals Expert · 7:30am
What do I bring to Mum's first memory clinic appointment? Does she need to fast?
The clinic's checklist: her health card, a current medication list, glasses and hearing aids, and any recent test results. No fasting is needed, and a family member is welcome.
She's been more confused this week. Should I be worried?
I can't give clinical advice, and a change like that is worth raising with a clinician. If it feels urgent, please call emergency services now. Otherwise, I can ask the clinic team to call you before the appointment. May I take your name and number?
Where patients find them
On the website, the appointment letter, and the waiting-room wall.
The actions that fire
Anything clinical or urgent goes to a person, immediately.
Agentic Actions watch for the criteria your clinical and admin leads define, collect the patient's details, and alert the right team in Teams, Monday.com, Slack or Email. Illustrative alerts:
Carer reports patient more confused this week, ahead of Thursday's first appointment. Expert declined clinical advice, gave emergency guidance. Carer requests a call; mobile attached.
Patient wants to book the next group education session. Believes they meet the published criteria; team to confirm. Number attached.
What the intelligence tells you
Insight your patient portal can't give you.
Questions healthcare teams ask us
How do you handle sensitive or clinical topics safely?
You set explicit boundaries: entire categories can be declined outright, and anything resembling a clinical or urgent situation is escalated to a human immediately.
Does it replace our triage line or nurse-on-call?
No. It gives service, access and program information, and hands anything clinical or urgent to your people or emergency services. Routine questions leave the queue so triage answers faster.
Is patient information kept private?
Digital Experts answer from your approved knowledge base only, never the open internet, and access controls are set by your team.
The difference
Same patients. Prepared, not anxious.
Before
- 11pm referral question answered by a generic medical website.
- Carer arrives without the medication list; appointment runs short.
- A worrying change mentioned to nobody until the appointment.
With Digital Experts
- Referral rules and booking options from your published information, in seconds.
- The clinic's own checklist, the night before, from a QR on the letter.
- Clinical question declined, emergency guidance given, clinic team alerted before Thursday.
How it works
Live in days. We're with you every step.
Week one
Build the brain, together.
We work alongside your team to turn your guides, FAQs and policies into a knowledge base. You review, refine and approve every word.
Week two
Shape the experts.
Names, faces, fields and tone of voice. Brand Studio gives you complete control, right down to how they say hello.
You're live
Deploy everywhere.
Your website, QR codes on print and packaging, links in email and social. Conversations start in seconds.
Meet your Digital Experts.
In 30 minutes, we'll show you a live Digital Expert built for an organisation like yours, and map what yours would know, say and save.
Book a Demo
