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Every conversation is research you didn't have to commission.

Conversation Intelligence turns thousands of everyday questions into a live picture of what your audience wants, where they are, how they feel, and what your organisation should do about it.

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Topic Trends

What your audience asks is what your audience wants.

Every conversation is classified by topic and subtopic, charted over time, with the actual questions and answers one click away. See what spikes seasonally, what's rising quietly, and what nobody asks anymore. It's a content calendar, a product roadmap and a curriculum review, written by your audience.

Topic Trends · last 90 days

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Geolocation Map

New

See where in the world your audience is asking from.

The Geolocation Map plots every conversation on a live world map, overlaid with topic, action and engagement data, and reveals finer detail as you zoom from countries to regions to towns. A university sees which cities its international enquiries come from before planning recruitment travel. A council sees which suburbs are engaging and which are silent. A product brand sees demand appearing in markets it hasn't entered yet. Where your audience is drives where your marketing, content and events go next.

User Mood

Know how they felt, not just what they asked.

Every conversation carries a mood signal. Watch satisfaction trend over time, click any point to read the conversations behind it, and catch frustration patterns before they become reputation patterns. Paired with Agentic Actions, mood isn't just measured; it's acted on in the moment.
April Satisfaction trend · [sample data] July

Knowledge Gaps

An unanswered question isn't a failure. It's a to-do list.

Every question your Digital Experts couldn't answer is logged and surfaced with a specific recommendation to close the gap. Add the missing knowledge in minutes and the next person who asks gets the answer. Your knowledge base compounds, week after week.

"Is the community hall wheelchair accessible?" Add answer
"Can I use the mulch around native seedlings?" Add answer
"What are the 2027 semester dates?" Closed

The Efficiency Calculator

The ROI conversation, settled with a number you can defend.

The Efficiency Calculator translates conversation volume into staff time saved, using an auditable, session-based model: real sessions, real message counts, a containment discount for conversations that still needed a human, and a loaded staff rate you set. No inflated word-count theatrics. When your board asks whether it's paying for itself, you'll answer with the dashboard open.

Efficiency Calculator · this quarter

Sessions handled [METRIC]
Containment discount applied [%]
Loaded staff rate (you set) [$/hr]
Staff time saved [METRIC] hrs

Questions teams ask us

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